Ordering Guidelines: From Order Request to Delivery

At J-PORT B.V., we strive to make the ordering process as simple and convenient as possible. We do request that you kindly register as a business customer before you can request orders as this is our business webshop. For retail purchases, we would like to refer you to www.zerojapan.eu and www.greenteajapan.com. To make an order request, simply browse our product categories and select the items you wish to purchase.

Once you have selected your desired products, you can place an order request through our webshop. We will then authorize your request to ensure that the items you have requested are available.

After we have confirmed that the items are in stock, we will send you an invoice that includes the total cost of your order.

Payment can be made by direct bank transfer. You will find our payment information at the bottom of every invoice you receive from us.

As soon as we receive your payment, we will ship your order immediately so that you can receive your items as soon as possible. We work with trusted and reliable shipping partners such as UPS, DHL, Mainfreight, Rhenus, and local postal services to ensure that your order arrives fast and secure.

If you have any questions or concerns about the ordering process, please do not hesitate to contact us. Our customer service team is always available to assist you and answer any questions you may have.